FAQs: TrialDirector 360
Expand the options below to find the answers to our most common questions. For questions specific to Data Sync, see FAQs: TrialDirector 360 Data Sync.
General
What are the recommended screen settings for TrialDirector 360?
Recommended resolution is 1920x1080 with 100% scaling.
I upgraded my subscription to include another module. When will the new module appear in TrialDirector 360?
After you complete the purchase process for another module, the module will automatically appear in the left navigation the next time you log in to the Web Portal. In the desktop application for TrialDirector 360, the feature will automatically be downloaded and applied the next time the application is launched, but once the download is complete, you will get a prompt to restart TrialDirector 360. After restarting and signing in again, the new module will appear in the left navigation.
Why is Internet Explorer not showing changes on the web page?
Your Internet Explorer browser may not be set up to capture updates made to the page. Open Internet Explorer and follow these steps to change the settings:
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Select the Tools button in the top right corner of the browser.
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Click Internet Options. The Internet Options window appears.
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Under the General tab, click the Settings button in the Browsing History section.
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Under the Temporary Internet Files tab, select the Every time I visit the webpage radio button.
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Click the OK button in the Website Data Settings window.
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Click OK in the Internet Options window.
Internet Explorer will now check for newer versions of the page and show any updates every time you open a webpage.
If I attempt to delete a case that multiple users have been invited to, what happens?
If multiple users have been invited to a case, then a user deleting that case from TrialDirector 360 will only be removing him or herself from the case. Doing so does not impact case data, it only removes the specific team member in question. Other users invited to the same case will still be able to access it. For the team member to view the case again, they will need to be re-invited to the case by another case team member. Only when all users assigned to the case delete it from TrialDirector 360 will it be fully removed from the database.
Can TrialDirector 360 be installed on an Oracle VM VirtualBox?
TrialDirector 360 cannot be installed on a VirtualBox. Doing so will result in the product not being able to be activated.
I'm trying to install TrialDirector 360 and I do not see my mapped network drives listed in Browse for Folder dialog. Where are they?
During installation, you should not reference mapped network drives. Instead, type the UNC path to the drive in the Browse field in the installation wizard.
When I attempt to play any multimedia in TrialDirector 360, in EVIDENCE and Case Story a blank window displays. In PRESENT and Presentation Preview, the following error displays, "The following file(s) could not be found or failed to open." Why is this happening?
In Windows Features, Windows Media Player must be enabled or all multimedia will fail to playback in TrialDirector 360 and Case Story. In some installations of Windows, the Windows Media Player is not enabled by default.
I'd like to install antivirus software on my machine. Will this impact the speed or performance of TrialDirector 360?
As with virtually all desktop software applications, the performance of TrialDirector 360 can be affected by the most restrictive antivirus program configuration settings (specifically “scan all files” operations). Antivirus products running on the desktop, if set to the most restrictive configuration, will cause the most noticeable effect on system performance for the end-user. Antivirus products are aware that their products can cause undesirable performance under some conditions, so please be sure to visit their support sites for the most up-to-date information.
EVIDENCE
Can I manually change the start and stop times for a clip segment?
The Clip Segments area shows the segments that make up the clip. By selecting a segment, options to manage or manipulate the segment become active.
- To change the start time, click in the Punch In cell and manually type the start time for the current segment.
- To change the stop time, click in the Punch Out cell and manually type the stop time for the current segment.
My PDF file did not process properly and displayed an error message. What happened?
Some PDF files may contain embedded fonts which may not be installed on your PC. In the event that a PDF with incompatible fonts cannot be processed, the error message: "Unable to process, possible unsupported file type or missing font" displays. To prevent this error, it is recommended that you install the font packages included with Microsoft Office.
PRESENT
Why don't annotations disappear from a callout when I use the "Show / Hide Annotations" function in the Control Toolbox area?
When using the "Show / Hide Annotations" function within the Control Toolbox area, any annotations placed within an active projection callout window are not affected. Only those annotations placed within the source area are affected. However, if the "Show Annotations" and the "Hide Annotations" buttons on the Presentation Toolbar are used, then the annotations placed within the projection callout window are affected as well as those on the source. The reason is that projections like the callout were never built to honor the "Show / Hide Annotations" tools so that you can turn off the annotations and draw on the projection independently.
Why can't I resize the Presentation Preview window to fit my laptop screen?
When using Presentation Preview, the Preview screen uses the aspect ratio of the Presentation screen. If the Presentation screen is displayed on a 4:3 aspect ratio display - the Preview screen shows the Presentation stage at the same 4:3 aspect ratio. If you have a 16:9 aspect ratio laptop display that is connected to a 4:3 aspect projector, the Presentation Preview window on the 16:9 screen will be fixed to a 4:3 aspect ratio in order to adhere to the projector display settings.
