Super Admin permissions are required to create users.
Identify needed users and gather/identify basic information (names, email addresses, passwords), then complete the following steps to create new users:
- Click the Settings icon in the top-right corner of the screen. The Settings icon is a global button that displays in every module of the Enterprise platform.
The System Manager opens. In the left pane of the System Manager, the Users tab opens by default.
- Hover your cursor over the button at the bottom of the screen. A menu expands above the button.
- Click the Create New User button, . The Create New User page appears.
Enter all user details on the Setup User Details step (asterisks indicate required entries).
- User names must be email addresses.
must include at least:
- six characters,
- one uppercase and one lowercase character,
- one non-alphanumeric character.
The Active User option is selected by default. Otherwise, clear the option. If Active User is cleared, the user cannot log in to Enterprise products. If the user is part of a group that has Self-Service and/or Media Manager Access, the System user setting overrides access to Enterprise and its components.
The Use External Identity Provider option is cleared by default. Select this option to enable the user to log in to Enterprise using Single Sign-on (SSO). For a user to sign in with SSO, an external identity provider must be configured in the System Manager, and the user must have an account set up with the provider in question. For more information on how to configure SSO in Enterprise, see Configure Single Sign-on (SSO). When finished, click Next.
Note: When this option is selected, the user can no longer log in to Enterprise using their IPRO username and password.
Optional: On the Assign to Group step, users may be assigned to one or more previously created groups. The groups are sorted alphabetically. To search for a group, click the magnifying glass icon and begin to fill in the search field to return those groups that most closely match. To assign the new user to groups, select the needed groups from the list. Groups that have been selected are highlighted in blue.
Note: Users are not assigned permissions directly. Rather, permissions are set at the group level and filter down to the users assigned to them. Similarly, users cannot be assigned to cases directly. They must first be assigned to groups, and those groups assigned to cases. To learn more about users and groups, see Manage Users and Groups.
Repeat this procedure for all Enterprise users.