Get Started with Self-Service

The Self-Service module, part of the discovery ][ Enterprise Streaming workflow, provides a simple and easy-to-use solution to upload your own data for processing and review.

Self-Service allows you to upload files over a secured network from anywhere. Users that are external to your organization have the ability to upload documents into your Media Manager for processing. Files that are uploaded through Self-Service can be monitored in Media Manager.

ClosedClick here to watch the Self-Service Overview video

Note: The video above relates to a version of Enterprise that came out before the latest release. The functionality described in the video is accurate, but the UI may have since changed.

 

Enterprise administrators have the ability to assign Self-Service permissions at the group level. There are two Self-Service permissions that can be set, which determine the user's access within the module:

  • Upload data for later via Self-Service - The user may upload data into Media Manager; however this data will not process automatically into Review.
  • Upload & process data via Self-Service - The user may upload data to process into Review. With this option, data streams through Enterprise, which automatically extracts files, metadata and text, performs OCR, and filters out unwanted documents. The processed files are then automatically loaded into Review.

Files that are uploaded through Self-Service can be monitored in Media Manager. To preserve data integrity, particularly document dates, it is strongly recommended that only archives be uploaded. For example: file archives (such as .ZIP files), mail archives (such as .PST files), or forensic image files (such as .E01 files).

To preserve data integrity, particularly document dates, only archive/container type files can be uploaded. An error will occur if you attempt to import a file that is not in an archive/container format. For example:

  • File archives (such as .ZIP files)

  • Mail archives (such as .PST files)

  • Forensic image files (such as .E01 files)

Self-Service is accessed through the Enterprise Home page. All Media Manager users, and users defined with Self-Service permissions, can use the Self-Service component. Enterprise administrators manage users as described in Manage Users and Groups.

The following diagram provides an overview of how to ingest data using Self-Service:

Related Topics

Log in to Self-Service

Upload Data