This topic provides answers to frequently asked questions regarding the Case Management component.
Users are created in the Enterprise System Manager. See Create New User for more information.
Security Templates, which had formerly been created in Case Management, are now created in the System Manager. See Overview: Security Templates for procedures.
Yes. The following default templates are provided to assist with setting permissions for common workflows: Case Admin, Review Manager, Internal Reviewer (review case only), External Reviewer (review case only, and External User (review case only).
Groups, which are created in the System Manager, are also assigned to cases in the System Manager. See Create New Groups for details.