Contact IPRO Tech Support

If you have questions about eCapture and cannot find the answers in the online Help Center, contact your on-site administrator for assistance. If your administrator cannot resolve the problem, you may be directed to contact IPRO Tech.

Support Hours

How to Contact Us

About our Support System

An issue that you enter by phone, email, and web will generate a new support ticket; and an auto-response email containing a new issue number will be sent to you. Reply to this email for all future email correspondence on the issue to prevent a duplicate ticket from being generated.

Web users: You must register the first time you visit our website. After that, you can simply log in with your user name and password.

By default, you can view, edit, and report on all issues entered under your contact ID (email address). Our support platform also allows contacts from your organization to be listed as “Support Administrators,” which allows them to view all issues entered by anyone inside the organization. If you would like to be granted this capability, please have your management contact IPRO Support at support@iprotech.com. Have them type Support Admin Request on the subject line and in the body of the email message the names and email addresses of those to be given access.

Please have the following information available before contacting/emailing Support:

 

Related Topics

Introduction to eCapture

Introduction to eCapture QC