Contact IPRO Support

Check with your Administrator First

Support Hours

How to Contact Us

About our Support System

Support Prerequisites

Check with your Administrator First

If you have questions about Local and cannot locate the answers in the online Help Center, contact your on-site administrator for assistance. If your administrator cannot resolve the problem, you may be directed to contact IPRO.

Support Hours

  • General Support Hours: Monday – Friday, 5 a.m. – 7 p.m. (GMT-07:00) Arizona

  • After Hours: 24 x 7 for emergency issues

How to Contact Us

About our Support System

All issues entered by phone, email, and web will generate a new support ticket and an auto-response will be sent to the sender with the new issue number. Reply to this email for all future email correspondence on that issue to prevent a duplicate ticket from being generated.

Web Users: You will need to register the first time you visit our website. After that, you can simply log in with your user name and password.

By default, you will be able to view, edit, and report on all issues entered under your contact ID (email address). Our support platform also allows contacts from your organization to be listed as “Support Administrators,” allowing them the ability to view all issues entered by anyone inside the organization. If this is something you wish to be granted, please have your management contact IPRO Support at support@iprotech.com with “Support Admin Request” in the subject line and the names and email addresses of those to be given access in the email message.

Support Prerequisites

Please have the following information available before contacting/emailing Support:

  • IPRO software name and version (for example, “Review 2018.9.1”)

  • Operating system running the IPRO software and service pack number (for example, Windows 7 SP1)

  • Description of problem, screen shot, and complete transcript of error received if applicable

  • Summary of steps that produced the problem/error

  • Email a ZIP file containing any relevant screen shots, error messages or files (LFP, log, etc.)

  • If you email Support, please include the following in the email subject line:
    Company Name/Nature of Request (for example, ABC Co. / Coding problem)