Remove a Transcript from a Case

You can remove a transcript completely from a case using the Transcripts Explorer.

To remove a transcript, follow the steps below:

From the dashboard, click the Fact Management module.
Select the Case Story tab in the left navigation panel.
Open the needed case by double-clicking the case name in the Cases table. Alternatively, you can select the appropriate case name, then click the Open Case button in the ribbon bar above the table.
Open the Transcripts Explorer by selecting the Transcripts tab on the left side of the page.
Select the transcript to be removed.
Click the Remove button in the Transcripts Explorer ribbon bar.

A confirmation dialog appears.

Click Yes.

The transcript is removed from the case.

Note: You can right-click on the transcript you want to remove from within the Transcripts Explorer and access the Remove button from the context menu.