Edit an Issue Type in Case Manager

In Case Manager, you can open a case and edit any issue type's information on the Issues tab.

  1. Open Case Story and select the Case Manager tab in the left navigation bar. Double-click on a case in the cases table to open it.

  2. Select the Issues tab in the ribbon bar. The Issues table appears.

  3. Click the Edit Issue button.

    The Edit Issue dialog appears.

  4. Update information for the issue.

    Make edits to any of the following information in the Edit Issue dialog:

    • Name - The name to identify the issue.

    • Description - A short description that briefly explains the issue type.
    • Shortcut - The shortcut keys to apply the issue to a transcript. (See Apply an Issue to a Transcript for more information on this procedure.)

    • Tooltip - A short phrase to help describe the issue or its purpose.

    • Color - The color assigned to help identify the issue when it appears in a list or a transcript.

    • Parent - The issue type can be set as a parent issue (i.e. first-level issue), or set as a sub-issue of another issue type already part of the case.

      With the information filled in, you can move on to the next step.

  5. Click the Save button.

    There are two save options for your convenience:

    • Save - Saves the issue, does not close the dialog, and clears the fields so you can create another issue right away.

    • Save & Close - Saves the issue and closes the Add Issue dialog.

    When an issue type is added to a case, it appears in the Issues Applicator.


Related Topics

Add an Issue Type

Remove an Issue Type

Overview: Issue Types